Getting started

Create an account

Sign up at audit.snoowl.com/signup. The same account works for Snoowl Answers.

1. Enter your Work email and click Create account.
2. Open the link in the verification email. The link works for 24 hours. If the email hasn’t arrived after a minute, click Resend verification email. The earlier link then stops working.
3. Enter your Full name and a Password, then click Complete signup. The password needs 12 to 200 characters, mixing at least two of lower case, upper case, digits and symbols. You’re then signed in to your new workspace.

If the address already has an account, the email asks you to sign in instead.

A new workspace pays from a balance. It starts with a one-time welcome credit, and has room for three projects until you add funds. See Billing.

Sign in

Sign in at audit.snoowl.com with your Work email and Password.

• After five wrong passwords within 15 minutes, sign-in is paused for a short while.
• A session lasts two days after you last used the app, and never more than 14 days from sign-in.
• Forgot your password? Click Need help? on the sign-in page. The reset link in the email works for 60 minutes, and resetting signs you out everywhere.

Try the demo

The demo shows a full report before you connect anything of your own. On the Projects page, click Load the Tallyfold demo. Snoowl Audit creates a project with:

• the help centre of Tallyfold, a fictional product, in five documents (account security, billing and refunds, data export and retention, integrations and support, plans and limits). The documents disagree with each other in three places on purpose;
• a Control bot that answers from the clean documents. Its report should be close to perfect;
• a Planted-error bot that answers from a copy of the documents with 16 planted errors. Its report shows whether the judge catches them.

Everything in the demo project is free: reading the documents, writing questions and running audits. Runs of the planted-error bot also show a Judge check panel, which compares the report with the planted errors and with your team’s review labels.

Note

The demo project counts towards your workspace’s project limit. Delete the demo from its Project settings when you’re done with it.

Your first audit

Create a project with New project on the Projects page. A project holds one set of documents, and you can connect several chatbots to it, so name it after the help centre or product you’re auditing.

A Getting started checklist then follows your project. It takes about 10 minutes from a new project to your first report.

1. Add your documents. On Knowledge, upload files, import a sitemap, add a web page or paste text. See Add your documents.

2. Read them. Click Read docs. Snoowl Audit shows the price before reading starts.

3. Write questions. On Questions, click Generate questions, choose how many, and confirm. You can also write or import your own. See Questions.

4. Connect your chatbot. On Chatbot, click Connect a chatbot, fill in the connection and click Test connection. See Connect your chatbot. No API access? Use a manual run and paste the answers in instead.

5. Run your first audit. On Runs, click Start run. When the run finishes, its report opens. See Run an audit and Read the report.

What it costs

Snoowl Audit charges per step: reading your documents, writing questions and judging answers. Every charge is shown before you confirm. See Billing.