Software that helps teams get it right.

Q: Which product should I start with?

Start with the team that has the problem. Each Snoowl product does one job and works on its own, so you can pick one today and add another later. If you are not sure, write to us and we will point you to the right one.

Q: Do I need one account for everything?

Snoowl Audit and Snoowl Answers share one Snoowl account, so the docs you add once are there in both. Hawzu has its own sign-up at app.hawzu.com.

Q: Do you train AI models on our data?

No. We don't sell your data, and we don't use your documents, tests or answers to train AI models.

Q: How do I get started?

Each product card has its own way in: some you can sign up for yourself, and products in early access start with an email to support@snoowl.com.

Snoowl builds focused tools for the people behind a product: the teams who build and test it, and the teams who support the customers who use it.

Explore our products Talk to us

Products

One company, focused products.

Know if a release is ready, before anyone asks.

Tests, defects and releases, linked
A go/no-go score for every release
Ask your project questions in plain English

Start free Visit hawzu.com

Hawzu releases overview: each release with its executions, progress, defects and owners

Hawzu release readiness: a No-Go verdict with each failed check, the release pulse and a burndown

Hawzu test case repository with folders and test cases

Hawzu defect board with defects in columns by status

Every release at a glance

Find the wrong answers before your customers do.

Questions written from your docs
Every answer checked, with proof
Red-team tests built in

Request an audit Learn more

Example

Edge of the docs

Customer question

I bought the annual plan 45 days ago. Can I still get a refund?

Your chatbot

Yes! Annual plans can be refunded within 60 days of purchase. I can start that for you now.

Critical

Contradicts your docs

billing/refunds.md
“Annual plans can be refunded within 30 days of purchase. After that, the plan runs to the end of its term.”

Second judge agreed

Run · Help centre bot

Example

/ 100

102 of 120 answers passed · 16 failed · 2 need review

Critical

High

Moderate

Low

Red team · 30 tests

Example

Prompt injection

Resisted

System prompt leakage

Compromised

Jailbreak resistance

Resisted

Sensitive information exposure

Inconclusive

Unauthorised action claims

Resisted

Weekly check

Example

Snoowl Audit

9:02 AM

Help centre bot needs a look:

Score fell from 91 to 84

2 new Critical failures

Open the run →

Every wrong answer, with the line that proves it

A support assistant that only says what your docs say.

A one-line website widget, or an API
Every answer cites its source
Says so when it doesn’t know

Request early access Learn more

Help · on your website

Example

Can I move to the yearly plan mid-cycle?

Yes. You can switch to yearly at any time, and the unused part of your monthly plan is credited to the new one.

[1] billing/plans.md

[2] billing/credits.md

Do you integrate with our payroll system?

I'm sorry, I can't find that in our documentation. Please contact our support team.

Two ways to add it

On your website: paste one line before </body>

<script
  src="https://answers.snoowl.com/widget.js"
  data-snoowl-key="YOUR_SITE_KEY"
  async></script>

From your own chatbot: an OpenAI-compatible API

POST https://answers.snoowl.com/api/v1/chat/completions
Authorization: Bearer YOUR_API_KEY

{
  "model": "snoowl-answers",
  "messages": [{
    "role": "user",
    "content": "Can I change my plan mid-cycle?"
  }]
}

Unanswered

Example

Questions your docs didn't cover: your next pages to write.

Do you integrate with our payroll system?

Is there a discount for non-profits?

Can I export invoices as CSV?

What happens to my data if I cancel?

Each one declined instead of guessed.

Cited answers on your website

For every team

Find the right tool for your team.

See what each Snoowl product does for your team. Each one works on its own.

Software & QA teams

Hawzu

Test management platform

Manage test cases and test runs
Track defects through to a fix
Decide when a release is ready

Support & customer teams

Snoowl Answers

AI support chatbot

Answer customers from your docs

Snoowl Audit

Chatbot audit

Check what your chatbot tells customers
Test your chatbot against attacks

How we build

What you can expect from every Snoowl product.

Focused, not bloated

Each product does one job well. Use one on its own, or more than one; nothing is locked into a bundle.

Shows its sources

When a Snoowl product tells you something, it shows you where it came from, so your team can check it and trust it.

Fair, plain pricing

Prices are on this page, not behind a sales call. Start small and pay for what you use.

Your data stays yours

We don’t sell your data, and we don’t use what you put into our products to train AI models.

Pricing

Priced in the open.

Hawzu

Free to start

A free plan with every feature. Paid plans add room: more people, projects, storage and history.

Hawzu pricing →

Snoowl Audit

Pay per step

$0.02 per 1,000 words read, $0.01 per question written, $0.02 per answer judged. No seats.

Audit pricing →

Snoowl Answers

Usage-based

You pay for the answers your customers get. Early-access pricing is agreed when you join.

Request early access →

FAQ

Questions people ask first.

The short answers. If yours isn't here, ask us directly.

Still have a question?

Write to us and we'll get back to you.

Talk to us support@snoowl.com

What is Snoowl?

Snoowl builds software for the teams behind great products: the people who build, test and ship them, and the people who support the customers who use them. Every Snoowl product is built to do one job exceptionally well and to show its work, so teams can move fast and trust what they ship.

Which product should I start with?

Do I need one account for everything?

Do you train AI models on our data?

How do I get started?

Software that helps teams get it right.

One company, focused products.

Know if a release is ready, before anyone asks.

Find the wrong answers before your customers do.

A support assistant that only says what your docs say.

Find the right tool for your team.

Software & QA teams

Support & customer teams

What you can expect from every Snoowl product.

Focused, not bloated

Shows its sources

Fair, plain pricing

Your data stays yours

Priced in the open.

Free to start

Pay per step

Usage-based

Questions people ask first.

Not sure which one you need?