One line on your site, or an API for your own chatbot.
Use the ready-made widget, or keep your own chat window and let Snoowl Answers do the answering behind it.
snoowl answers · install
<script src="https://answers.snoowl.com/widget.js" data-snoowl-key="YOUR_SITE_KEY" async></script>
A chat button appears on your site, ready to answer from your docs.
POST https://answers.snoowl.com/api/v1/chat/completions Authorization: Bearer YOUR_API_KEY { "model": "snoowl-answers", "messages": [{ "role": "user", "content": "Can I change my plan mid-cycle?" }] }
Only what your docs say. Nothing it made up.
Help
Answers from our docs
Example
Answers from your docs only
It searches the docs you added and answers from what it finds there.
Shows its sources
Every answer links to the passages it came from, so anyone can check it.
Follows the conversation
Follow-ups are understood in the context of what came before.
Says when it doesn’t know
If your docs don’t cover it, it says so instead of guessing.
Set it up, try it, and watch how it does.
Everything happens in one console, from your first doc to the questions customers ask.
Set it up
Add your docs, give it a name and a tone, and choose what it says when it can’t help.
Try it
Ask it anything in the playground before a single customer sees it.
Watch how it does
Read every conversation and how customers rated it, and see the questions it couldn’t answer: your next docs to write.
Check it before your customers do.
Snoowl Answers lives in the same Snoowl account as Snoowl Audit. Add your docs once, then let Snoowl Audit ask your assistant the questions your customers will ask and check every answer against the source before you switch it on.
Questions about Snoowl Answers.
The short answers. If yours isn't here, ask us directly.