Snoowl Answers
2 min read
Snoowl Answers turns your help documents into a support assistant. You add your documents, and the assistant answers your customers’ questions from them, and only from them. Each answer lists the documents it came from. When your documents don’t cover a question, the assistant says so in your own words instead of guessing.
How an answer is made
Section titled “How an answer is made”- The question is made to stand on its own. A follow-up such as “and on the yearly plan?” is rewritten into a full question, using the conversation so far.
- Your documents are searched. Snoowl Answers looks for the passages that best answer the question.
- Nothing relevant means a decline. If the search finds nothing, the assistant replies with your decline message straight away.
- The answer is written from those passages only. The assistant may use nothing else. If the passages don’t answer the question, it declines.
- The sources come with it. Each answer lists the documents it used, with a link when the document is a web page.
How answers work covers each step in detail.
Two ways to reach your customers
Section titled “Two ways to reach your customers”| Website widget | API | |
|---|---|---|
| What you add | One <script> line on your website | Calls from your own chatbot or app |
| Key | A website key (ansp_…), limited to the websites you list | A secret key (ansk_…), kept on your server |
| What your customers see | A chat button in the corner of your site | Whatever your chatbot shows |
| Read | Website widget | API overview |
Both ways use the same assistant, documents and settings, and both appear in the same conversation log.
The console
Section titled “The console”You manage an assistant at answers.snoowl.com. Each assistant has these sections:
| Section | What it’s for |
|---|---|
| Docs | The documents the assistant answers from |
| Playground | Ask the assistant questions yourself |
| Endpoint | The API address, your secret keys and copy-ready code |
| Widget | The website widget’s look, its website keys and the snippet to paste |
| Conversations | Every answer, with its sources, timing and feedback |
| Unanswered | The questions your documents don’t cover yet |
| Assistant settings | Name, tone, decline message, model and how long conversations are kept |
Start here
Section titled “Start here” Getting started From your first sign-in to a live assistant.
Add your documents Files, web pages, a sitemap or pasted text.
Website widget Put a chat button on your website with one line.
API reference Call the assistant from your own chatbot.