Conversations
2 min read
Every answer your assistant gives is logged in Conversations, whether it came from the website widget, the API or the Playground. Unanswered turns the declines and the thumbs-down answers into a to-do list for your documents.
Conversations
Section titled “Conversations”This month at a glance
Section titled “This month at a glance”Four tiles at the top cover the current calendar month (UTC):
| Tile | What it shows |
|---|---|
| Answers this month | How many answers were given, and how much they were charged |
| Declined | The share of answers that were declines, because the documents didn’t cover the question |
| Marked helpful | Answers given a thumbs up, with the count given a thumbs down underneath |
| Typical response | The median time to answer |
The list
Section titled “The list”Below the tiles is every answer, newest first, 50 to a page. Filter by result (All, Answered or Declined) and by feedback (Any feedback, Helpful or Not helpful).
| Column | Shows |
|---|---|
| Question | What was asked. “Not kept” if the assistant doesn’t store questions. |
| Result | Answered or Declined |
| From | Where the question came from: Endpoint (the API with a secret key), Widget, Playground or Site preview |
| Time | How long the answer took |
| Charged | What the answer cost |
| When | How long ago it was asked |
Select an answer to open it. The detail shows the question and the answer, the sources used, the time, model and tone, the price and the number of tokens, the session ID if one was sent, and any feedback with its note.
Session IDs group the messages of one conversation. The widget sends one for each browser tab. From the API, send your own as session_id on POST /answer or user on POST /chat/completions.
Feedback
Section titled “Feedback”Feedback is a thumbs up or down on an answer. It comes from:
- visitors using the website widget’s Was this helpful? buttons;
- your team, with the Helpful and Not helpful buttons in the Playground;
- your own chatbot, through POST /feedback, which can also send a note.
An answer keeps its latest vote.
How long answers are kept
Section titled “How long answers are kept”Each answer is deleted automatically after the number of days set in Keep conversations for, 30 by default. With Keep the questions people ask turned off, the question and answer text isn’t stored at all. See Assistant settings.
Unanswered questions
Section titled “Unanswered questions”Unanswered lists the questions from the last 30 days that your documents didn’t serve well:
- questions the assistant declined, because the documents didn’t cover them;
- questions whose answer got a thumbs down.
Questions worded the same way are grouped, ignoring case and spacing, and the most frequent come first. Each group shows how many times the question was asked, when it was last asked, and how many times it was marked unhelpful. The list shows up to 200 groups.
Each question here is a gap in your documents. Add a document that answers it, and the assistant starts answering it. Copy as a list copies every question with its count, ready to paste into a ticket or a document.
If the assistant doesn’t store questions, Unanswered can’t show them. It tells you how many declined questions weren’t kept instead.