Limits

Every limit in Snoowl Answers, in one place. A limit you reach comes with a message in the console or the API saying which one.

Documents

Limit	Value
File size	10 MB per file
File types	.pdf (with a text layer), .docx, .xlsx, .csv, .md, .mdx, .txt
Web page	https:// only, no redirects, 2 MB, answers within 20 seconds
Sitemap	https:// only, 5 MB, 5,000 pages, sitemap indexes followed one level and up to 20 sitemaps
Sitemap imports	One at a time per assistant
Documents per assistant	5,000
Text per assistant	20 million characters in all

Assistants

Limit	Value
Assistant name, in the Assistants list	120 characters
Assistants per workspace	3 on the Free plan, 20 on invoiced workspaces, no limit on the Growth plan

Questions and answers

Limit	Value
Question	2,000 characters
Conversation sent with a question	The last 6 messages; up to 1,000 characters of each are read
Quote in each source	280 characters
session_id / user	80 characters kept
Feedback note	500 characters kept

Keys

Limit	Value
Keys per assistant	10, secret and website keys together (preview keys don’t count)
Websites per key	20
Per-minute limit	1 to 600 answers in each clock minute (UTC); 60 by default
Monthly cap	Any whole number of answers per calendar month (UTC), or none
Preview key	24 hours, 20 answers a minute, 100 answers in all; one per assistant at a time

Assistant settings

Setting	Limit
Assistant’s name	80 characters
Company	80 characters
Extra guidance	1,500 characters
When the docs don’t cover it	300 characters, one line
Keep conversations for	1 to 365 days

Website widget

Setting	Limit
Title	60 characters
Greeting	300 characters
Starter questions	4 questions, 80 characters each
Question box	2,000 characters
Conversation kept in the visitor’s tab	The last 30 messages

Logs

Limit	Value
Conversations	Kept for the assistant’s Keep conversations for setting; 50 answers per page
Unanswered	The last 30 days; up to 200 groups shown
API request log	30 days