Billing

Snoowl Answers charges for the answers your assistant gives, and nothing else. There are no seats and no fee per assistant. The Billing page in the console lists the current rates.

What’s charged

Answering a question. Each answer is charged for the tokens it used, at the per-token rates on the Billing page. Those rates are listed for each kind of work an answer does:

• searching your documents for the question;
• ranking the passages found;
• writing the answer, with the Fast or Careful model. The two models have different rates.

A follow-up question that has to be rewritten to stand on its own also pays for the rewrite, at the Fast model’s rate.

Declines are charged too, because the documents were still searched. A decline that finds nothing in your documents pays only for the search, plus the rewrite if there was one, so it costs a small fraction of an answer.

Every answer counts, wherever it comes from: the website widget, the API, the Playground, the widget Preview, Try on your site, and the demo assistant.

What’s free

• Adding documents and indexing them, however many you add.
• Answers that fail: when the API returns a 503 and the widget shows “The assistant couldn’t answer just now”, nothing is charged.
• Requests refused before answering, for a bad key, an empty question, or a rate limit or cap.
• Feedback, loading the widget’s look, and listing models.
• Conversations, Unanswered and everything else in the console.

See what you spent

• Conversations shows what each answer cost and how many tokens it used. The Answers this month tile shows the month’s total for the assistant.
• The Billing page, in the account menu, shows your balance and a history with one line a day for all your answers, such as “Answers · 2026-11-09”.

To control spending, set a per-minute limit and a monthly cap on each key, especially website keys. See Rate limits and monthly caps.

How you pay

A workspace pays in one of two ways. The Billing page shows which.

Prepaid balance

Answers are paid from your workspace’s balance, which the Billing page shows. When the balance runs out, the assistant stops answering: the API returns a 402, the widget shows that the balance is used up, and the Playground refuses questions, until funds are added. Many answers arriving at the same moment can take the balance a few cents below zero.

To add funds, select Add funds on the Billing page, which opens an email to support@snoowl.com. Online checkout isn’t available yet. On the Free plan, a top-up also removes the limit of three assistants.

A workspace you create by signing up starts with a one-time welcome credit, shown as Welcome credit in the history on the Billing page. The credit is given once per person, so another workspace you create later starts at $0.

Balances aren’t refundable, except where the law requires, and a deleted workspace’s balance is forfeited.

Invoice

Some workspaces are billed by invoice instead. Usage is recorded at the same prices and shown on the Billing page, and Snoowl bills it as agreed. An invoiced workspace never stops answering for lack of balance.