Data and privacy
2 min read
This page describes what Snoowl Answers keeps to answer your customers, who helps process it, and how to delete it. The privacy policy is the binding version.
What’s stored
Section titled “What’s stored”| What | Kept | Details |
|---|---|---|
| Your documents | Until you remove them | The text of each document, the original file you uploaded, and the passages and search index built from them |
| Assistant settings and widget look | Until you delete the assistant | Everything in Assistant settings and Widget |
| Keys | Until you delete the assistant | Secret keys only as a one-way fingerprint, never the key itself. Website keys in full, since they’re in your page source anyway, so the console can show your snippet again. |
| Conversations | For the days set in Keep conversations for, 30 by default | For each answer: the question, the answer, its sources, status, timing, cost, tokens, model and tone, where it came from, the session ID you sent, and any feedback and note |
| Request log | 30 days | One line per API request: the endpoint, status, time taken, IP address, user agent and which key was used. Never request bodies, query strings or headers. |
| Usage records | Kept | For each model call: the kind of call, tokens and cost. No question, answer or document text. |
| Billing records | Kept, also after a workspace is deleted | Top-ups and what was charged each day |
To keep no question or answer text at all, turn off Keep the questions people ask in Assistant settings. Conversations then record only the result, sources, timing and cost.
Snoowl doesn’t sell your data, and doesn’t use your documents or your customers’ questions and answers to train AI models.
Who processes it
Section titled “Who processes it”| Provider | What for | What it receives |
|---|---|---|
| OpenAI | Indexing your documents, and writing each answer | Your documents’ text while indexing; for each answer, the question, the recent conversation and the passages found. Content sent through OpenAI’s API isn’t used to train OpenAI’s models. |
| Voyage AI | Ranking passages by how well they answer a question | The question and the candidate passages |
| Google Cloud and MongoDB | Running the service and storing the data above | Everything above |
| ZeptoMail (Zoho) | Sign-in, password and invitation emails | Your team’s names and email addresses |
Your own chatbot or website also sends Snoowl Answers your customers’ questions and receives the answers, using the key you gave it.
What visitors’ browsers keep
Section titled “What visitors’ browsers keep”The website widget keeps the current conversation, whether the chat is open, and a random session ID in the browser’s session storage, separately for each of your sites’ keys. Session storage is cleared when the visitor closes the tab. The widget sets no cookies.
Deleting data
Section titled “Deleting data”| To delete | Do this | What goes |
|---|---|---|
| One document | Remove it in Docs | The document, its original file, its passages and its search index entries. The assistant stops answering from it right away. |
| An assistant | Delete in Assistant settings | Its documents, files, passages, keys and conversation log |
| A workspace | An owner deletes it from Workspace settings | Every assistant in it. Billing records are kept, as the law requires for financial records. |
| Your login | Delete it from Account settings, in the account menu | Your sign-in details |
Older conversations are deleted automatically by Keep conversations for. Short-lived records, such as rate-limit counters and password links, expire on their own.
To ask for a copy of your data, or for anything Snoowl holds about you, email support@snoowl.com.